- Cancellation in writing giving more than 14 days notice prior to arrival date. It is 100% Refundable.
- It is 50% Refundable when cancellation in writing giving only 7 to 14 days notice prior to arrival date.
- Cancellation in writing giving less than 7 days notice prior to arrival date or no show. It is NOT REFUNDABLE as per terms & conditions.
Whenever there is COVID outbreak and lockdown, we are asking all guests to follow NSW, QLD and WA Government’s advice and regulations.
We will provide all guests whenever there is a lockdown a CREDIT VOUCHER for the amount non-refundable or the opportunity to change their booking to a later date. There is no expiry date on credit voucher. If there is a difference in the booking amount this is not payable until 7 days prior to arrival. This is our way of showing that we care. Guests need to understand that we are running a business and that Covid impacts on us as well.
Please don’t hesitate to ring us on 0414826439 to discuss further.
Stay Covid safe.